Start with the room that's bothering you
Perhaps your bedroom holds onto the heat long after sunset. Maybe the garden office gets uncomfortable as soon as the sun comes out, or the living room feels stuffy by mid-afternoon. Tell us where it happens, when you notice it and how you use the space.
You might only want to improve one room, and that's a perfectly good place to start. If you're thinking about several, we'll look at them together and explain what would work in each one.
The right size is about more than floor space
Room dimensions help, but they don't tell the whole story. Large windows, direct sunshine, insulation, ceiling height and equipment such as computers all affect the cooling a room needs. That's why we'll visit and take a proper look before recommending a size.
We'll explain the options in terms of your room, so you can see why we're suggesting a particular unit. You don't need to arrive with measurements or choose a model from a list before speaking to us.
One room or a few?
A split system has an indoor unit connected to one outside. For several rooms, a multi-split can connect more than one indoor unit to a single outdoor unit. The layout of your home and the space outside help determine which arrangement makes sense.
We'll talk through the rooms you want to use at the same time, where the pipework could run and whether you'd like to add cooling elsewhere later. Let us know about those future plans early so we can factor them into the conversation.
Think about where you sit, sleep and work
The unit needs to fit your home as well as cool it. Show us your desk, bed or favourite seat, and we'll discuss a position that allows air to circulate comfortably. We'll also look at the outdoor space, drainage and access for looking after the system.
If you're a light sleeper or spend the day on video calls, tell us. We can compare the sound levels and settings of the models we're considering with you. Appearance matters too, so say if there's a wall or a view you'd rather keep clear.
Choose features you'll actually use
A timer might be handy for your working week. You might prefer a simple remote, or want to discuss app controls. We'll explain what's included with each option and show you how it works, so you can decide what would be useful in daily life.
Many systems can heat as well as cool. If you'd like a warmer garden office in winter too, mention it when we visit so we can consider both seasons.
Keep the whole cost in view
We'll talk about fitting the system, using it and looking after it. Our guide to installation costs explains what goes into the quote, and our running costs guide covers everyday use.
Ready for a closer look? Find out about our home air conditioning service or arrange a free, no-obligation visit. We'll listen to what you need and help you choose something you're happy with.
For more on how indoor and outdoor units work together, see the Energy Saving Trust's guide to air-to-air heat pumps.